IT Service Management provides a practical approach to designing, employing and managing the way IT is used in an organization. Get the latest information related to ITSM best practices, challenges and solutions.

The Future of IT Operations

We are now living in a digital economy. Organizations all over the globe are turning their much of their focus away from producing physical assets,

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ITSM/ESM Christmas Lights

Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with ITSM/ESM?? EVERYTHING!!! If your dashboards aren’t lighting up

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