IT Service Management provides a practical approach to designing, employing and managing the way IT is used in an organization. Get the latest information related to ITSM best practices, challenges and solutions.
Are we there yet? We’re just getting started! A few weeks ago itSMF USA and HDI held their joint Fusion13 conference in Nashville, TN. Service
More than ever, a customer-first mentality is vital in the IT field. Technology’s abundance leaves no room for excuses regarding the delivery of transparent data
This is the final part in a trilogy of Digital Transformation stories. Written as screenplay scripts. Part 1 focused on the transformation of the IT employee.
“Spokojnych swiat” – is one of most popular Christmas wishes in Poland. In English it means “We wish you a calm and peaceful holiday season”.
Digital Deliverance I’ve known Charlie Betz for quite a while and have always regarded him as one of our industry’s most rigorous thinkers and eloquent
Recently I have been working on our strategy for culture and capability management for Azure Data Strategy. Traditional service management approaches sink when you are