When Facebook stopped offering Facebook Analytics beginning July 2021, organizations began looking for other ways to obtain insights into users’ data from websites, Facebook pages,
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
As organizations continue to execute their digital transformation strategies, making greater use of technology and data to deliver better business operations and outcomes, they need
Knowledge Management has always played a crucial role in building lasting customer relationships. It identifies critical knowledge, stores and organizes it, and facilitates easy exchange