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Customer experience

  • The Top 10 CX Trends in Customer Support for 2017

    The Top 10 CX Trends in Customer Support for 2017

    customer support
    by

    In 2016, the customer management services industry experienced rapid growth of game-changing technologies, fuelling digital transformation across the business. In 2017, creating effortless customer engagement and revolutionizing customer support will be the new imperative, allowing business to meet consumer expectations. According to Chris Lord, Global Head of Strategy and DigiCX for Hinduja Global Solutions (HGS),
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