Companies of all stripes have been talking about the “360 degree view of the customer” for several years. But what does the 360 degree view
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
Focus effectively on customer experience (CX) and your business will witness significant performance improvements across the top- and bottom-line. This is the key takeaway from
The Internet of Things – commonly referred to as IoT – is drastically transforming the way society functions and how businesses are run. Be it