AI
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Three predictions for enterprise artificial intelligence in 2019
“The pace of innovation has never been faster than it was yesterday and it will never be slower than it is today.” There’s no better way to describe how technology is disrupting work life… and no better way to describe how artificial intelligence (AI) is disrupting how technology is consumed. It was 7:00 PM on
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IT Chronicles Top 12 Blogs of 2018
At IT Chronicles, we publish a huge amount of IT- and business-focused content for our tens of thousands of monthly readers to enjoy, learn from, and get inspired. Our blogs range from timely thought-leadership articles to business software reviews, checklists and how-to guides, and cover everything from ITSM, digital transformation, AI, cybersecurity, and much more
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How AI Can Supercharge Customer Service
What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking companies are already experimenting with artificial intelligence (AI) technology to improve their processes and service their customers better. Primarily, AI is currently being deployed in customer service as a means
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5 Top IoT Influencers to Follow in 2019
It’s no secret that the Internet of Things (IoT) is growing at an exponential rate. From connected vehicles to wearable gadgets, RFID sensors in goods, warehouses and manufacturing plants, and a whole host smart devices for both the home and office, we are fast approaching a world where everything and everybody will be constantly connected.
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5 Customer Service Tools to Boost Your Business
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience has become the number one business differentiator and driver of growth. Customers are looking for the ultimate experience when deciding which brands to buy from and do business with, and
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5 Great Recruiting Tools You Need to Try
The current recruitment challenges are many and varied, and require the use of great recruiting tools to overcome. The economy is strong, unemployment is low, and it’s becoming harder than ever to attract top-quality candidates to key positions. Hiring volume is also on the increase, with 61% of recruiters expecting to hire more people in
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Using AI and machine learning to accelerate digital transformation
The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT to provide technology leadership, but also to connect technology with business priorities. Transforming the workplace Digital transformation is not only about the optimization of externally facing customer interactions, it’s also about improving internal processes. MIT Sloan
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Is a Robot Going to Take Your Job?
Quite Possibly… “One day a robot will take your job….” sound familiar? And if it is true, is it a good thing or a bad thing? In October of last year, the OMRON Corporation announced its LD series of autonomous intelligent vehicles (AIVs) which represent a significant step towards that elusive goal of human-machine harmony
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