Chatbot Development Tools Overview
It’s no surprise that chatbots act as an effective communication tool that can help businesses close more leads and generate more profit. The majority of businesses are integrating this messaging platform into their website to make the most out of it. According to Business Insider, approximately 80% of enterprises incorporated intelligent and AI-based chatbots in 2020.
Chatbots are intuitive software platforms that can perform a number of automated tasks related to sales, marketing, and customer service. Chatbots, if used right, provide customers with an excellent customer experience that will significantly increase the number of loyal, satisfied customers. A survey suggests that around 69% of customers are more likely to purchase from brands that use the chatbot and provide prompt answers to their queries.
Integrating a chatbot into your business website provides a lot of benefits. It provides your customers with the most accurate and relevant information about your brand, products, or services that will significantly improve user engagement.
It can be used as a customer support representative that is available 24/7 to quickly respond to customers’ queries at any time. When users get timely and accurate information regarding your products or services, it will help them make well-informed purchase decisions, which will eventually increase your sales.
Chatbot Development Tools
If truth be told, investing your time, energy, and efforts in chatbot development is a worthwhile decision that will help your business succeed. If you have a plan to design and develop a chatbot for your website, check out the list of chatbot development platforms:
- Google Dialogflow
- Microsoft Bot Framework
- Amazon Lex
Dialogflow is a chatbot development tool that helps developers design, develop and integrate a user interface into a mobile app, web app, bot, or device. It is one of the most popular tools that support Natural Language Processing in more than 20 languages. Dialogflow supports nearly all famous messaging platforms, including Facebook Messenger, Slack, Twitter, and more.
If you are planning to develop an omnichannel chatbot for your company that quickly responds to text and audio inputs, you should consider Dialogflow. The platform helps you build a bot with less coding, and the REST API helps you integrate a chatbot into the messaging app.
Microsoft Bot Framework
It is one of the most popular chatbot development platforms that helps your development team of Dallas mobile app development company to build an intelligent and smart chatbot that can provide an out-of-the-box user experience. Microsoft Bot Framework is a comprehensive framework that has the ability to build amazing AI experiences for your brand. With its Azure cognitive services, you can create a bot for your business that can speak, listen, and understand your users. Microsoft Bot Framework is packed with open source SDK and useful tools that let your team of designers and developers build, test, and connect bots or sophisticated virtual assistants.
Amazon Lex is an amazing service for building omnichannel Q&A chatbots or conversational interfaces. It is based on a complete natural language model that allows users to interact with voice, and text, enabling your brand to build applications that can offer highly engaging user experiences. Amazon Lex is packed with deep learning technologies, helping developers build sophisticated, natural language and conversational bots.
With the help of Amazon Lex Chatbot Development Tools, you can build enterprise chatbots that help you automate tasks and improve the productivity of your organization. Many established brands such as HubSpot, Zendesk, Salesforce use Amazon Lex to improve their sales processes, marketing performance, and customer service. You can also use Amazon Lex to build a bot for your company by using AWS Lambda functions.
BotMan is a chatbot development framework that allows you to build a chatbot using PHP and integrate it into your business website and various messaging services, such as Amazon Alexa, Facebook Messenger, Slack, Telegram, WeChat, and more. One of the best parts of using BotMan is that it is framework agnostic, allowing you to use the existing codebase, regardless of the framework type.
GhupShup is a messaging platform that allows developers to build bots that create highly interactive conversational experiences for a myriad of messaging channels using a single API. If you want to improve your customer support service and boost user engagement, you should integrate GupShup’s WhatsApp API or ready to use customer support tool. The API is bundled with highly advanced features, allowing you to perform a lot of tasks. Gupshup’s single API allows you to develop interactive conversational experiences across voice, SMS, and IP messaging.
Wit.ai is a chatbot development tool that allows businesses to create a natural language experience. The platform allows you to create bots that enable users to interact with your products with voice and text. Wit provides developers an open and extensible platform that allows developers to build apps, bots, and virtual assistants. It allows your app development team to build, test and deploy natural language experiences.
It is one of the famous chatbot development platforms that lets you build a chatbot for your business by simply using its drag-and-drop UI. With Botsify, you can publish the chatbot on your company website, popular messaging platforms, such as Facebook Messenger, WhatsApp, Slack, and much more. Botsify helps you build a highly efficient chatbot that you can use for managing multiple tasks. It makes your chatbot conversational by supporting more than 190 languages. Furthermore, Botsify gives you an option to switch from chatbot to human support at any point during the conversation.
Whether you want to build a text or voice-based assistant for your business, Rasa is a machine learning framework, allowing developers to build great AI assistants. Rasa is packed with amazing tools that are necessary for creating high-performing and smart AI assistants that can help solve customer problems. Developers and enterprises widely use Rasa due to its cutting-edge natural language understanding, dialogue management, transparent architecture, and integrations.
So, here you go. If you are thinking of starting a new chatbot project, consider the above-mentioned chatbot development platforms or hire a company that offerssoftware development servicesto create an intelligent, AI-based chatbot for your business.