Akshay is a veteran ITSM professional, with experience as a consultant, system integrator, and ITSM leader across three continents. Most recently, he was a Lead Architect and author on multiple ITIL 4 publications, and served as the ITIL Product Ambassador with Axelos Global Best Practice. He is passionate about modernizing ITSM as well as reintroducing empathy and humanity into modern ways of working.
