Dave van Herpen is a management consultant, advocating agilty in IT application and service management, with a track record in service and process improvements and organizational change. His drive is to help organizations complete the service lifecycle to truly deliver on the agile promise. Dave has been involved in several ITSM communities, such as itSMF, ASL/BiSL Foundation, Ngi-NGN, also in organizing ITSM-related events for these communities. Dave is guest lecturer at several universities, and a well regarded writer and speaker.
