Ops have been attuned to the rhythms of IT, but Dev are breaking in with their own, much faster beat. Instead of trying to ignore
Once you’re done patching, take a moment to look at your IT processes, and consider how adding AI & Machine Learning could set you up
Automation is great for taking care of routine tasks in IT Operations – but is it actually solving problems, or just hiding them temporarily? One
Resolve the tension between rigid rules and empathetic welcoming of user requests One of the fascinating things about IT is that, if you dig into
Enterprise IT has been living in the dark for too long. It’s time to step out into the light. When I have a conversation with
There’s usually a good reason for things to be the way they are The first reaction when something goes wrong is often to cry: “look
Did you hear the news? It seems that reports of ITSM’s death have been greatly exaggerated! Let me caveat this sensational claim by saying that,
Large organizations are like dinosaurs; it takes time for a message to make it all the way from the tail, where pain is felt, to
The model couldn’t keep up with the real world, so this is what we need to do instead IT Operations people tend to be, by
IT Chronicles