Erin Casteel is a specialist in Service Management and Integration, Governance, Cybersecurity and Digital Transformation. She is passionate about helping organizations to build, run and improve resilient, integrated, organizational ecosystems to support their products and services and create value. Since 2006, Erin Casteel has contributed to the development of ISO/IEC 20000, the International Standard for service management, as Chair of the ISO/IEC working group and as an editor. She is also an editor and contributor to the ISO/IEC 27000 series of standards for Information Security Management. Erin is on the Lead Architecture Team for ITIL4 and is an author of the forthcoming ITIL Fundamentals book.
Latest from Erin Casteel
I think that most people would agree that service management is in the midst of a period of exciting and significant change. But are these changes the same or different in different geographies? I was recently asked about the variations in service management practices across different countries, in particular in the Asia-Pacific region, where I live.