What do Black BMWs have to do with ITSM?
I got upset twice whilst in my car last week. Both times because the car behind blew its horn and the driver ‘gesticulated’ to convey
I got upset twice whilst in my car last week. Both times because the car behind blew its horn and the driver ‘gesticulated’ to convey
One of the things about staying around an industry space long enough to get old is that you see things change so much they come
My last blog on this site was linking sports – total football in that case – to the ideas behind DevOps. Maybe that got me
But you’ve done this before haven’t you? Everyone who’s worked as an ITSM consultant – external or internal – is familiar with the ‘just do
Getting the layout right When I was a boy, like everyone else I knew, I had a model train set. It was fun to watch
Service Management – Old isn’t always out of date Things have always changed, but for human society the rate of change over the past 40
There was about 80 years between the brave and foolhardy heroics of Santos-Dumont and the Wright brothers in creating serious aviation and the tedious routine
Recently I posted on SHIFT about evaluation. The evaluation circumstance I talked about is really just one semi-formal way of realising that real situations are
Why did evaluation get into ITIL? In 1998 Pfizer’s share price doubled – all because of an unexpected side-effect in a drug being developed to
Time creeps up on you doesn’t it? I spent many years introducing this new idea called ITIL to people, and then one day it became
Sometimes a TV show or movie with an apparently massive disconnect to the real world — fantasy stuff — can trigger some interesting observations and
Most languages/cultures have well-used phrases equivalent to the English “Easier said than done”. That indicates a universal understanding of the commonly massive difference between conceiving
IT Chronicles