Thoughts from ITx NZ – What You Thought was a Project Never Was
I was lucky enough to present for itSMFNZ at the ITx conference in Wellington in July. I say lucky not just because I got to
IvorMacfarlane
July 30, 2018
Author: IvorMacfarlane
Devops, Johan Cruyff, Total football – and Total IT?
DevOps and Football – where is the connection? In 2016 we lost Johan Cruyff, one of the few true greats of modern football (read soccer
IvorMacfarlane
July 16, 2018
Governance shouldn’t be ‘Us & Them’
My last blog on this site was linking sports – total football in that case – to the ideas behind DevOps. Maybe that got me
IvorMacfarlane
August 16, 2016
Service Management and fitted kitchens
But you’ve done this before haven’t you? Everyone who’s worked as an ITSM consultant – external or internal – is familiar with the ‘just do
IvorMacfarlane
October 21, 2015
Joining things up = progress: a connection between Physics and DevOps?
It sometimes seems IT is just one endless stream of brand new things; service management tempers that a little. Service is an old concept, one
IvorMacfarlane
August 31, 2015
The Model Train-set Syndrome
Getting the layout right When I was a boy, like everyone else I knew, I had a model train set. It was fun to watch
IvorMacfarlane
May 29, 2015
Service Management – A whole thing that just works is often better than perfect pieces
Service Management – Old isn’t always out of date Things have always changed, but for human society the rate of change over the past 40
IvorMacfarlane
March 25, 2015
A journey from Service Management to Service Management via IT
One of the things about staying around an industry space long enough to get old is that you see things change so much they come
IvorMacfarlane
March 4, 2015
From mad risk and excitement to unremarkable everyday routine
There was about 80 years between the brave and foolhardy heroics of Santos-Dumont and the Wright brothers in creating serious aviation and the tedious routine
IvorMacfarlane
October 9, 2014
Bless the weather – a question of customer satisfaction
Recently I posted on SHIFT about evaluation. The evaluation circumstance I talked about is really just one semi-formal way of realising that real situations are
IvorMacfarlane
August 17, 2014
Days of Future Missed – Being different in the world of ITSM
It’s been a few years since I had any ITSM business cards, after technology (and other) problems when I last tried to get them. I
IvorMacfarlane
May 28, 2014
Evaluating evaluation
Why did evaluation get into ITIL? In 1998 Pfizer’s share price doubled – all because of an unexpected side-effect in a drug being developed to
IvorMacfarlane
March 10, 2014