
Thoughts from ITx NZ – What You Thought was a Project Never Was
I was lucky enough to present for itSMFNZ at the ITx conference in Wellington in July. I say lucky not just because I got to
I was lucky enough to present for itSMFNZ at the ITx conference in Wellington in July. I say lucky not just because I got to
DevOps and Football – where is the connection? In 2016 we lost Johan Cruyff, one of the few true greats of modern football (read soccer
My last blog on this site was linking sports – total football in that case – to the ideas behind DevOps. Maybe that got me
But you’ve done this before haven’t you? Everyone who’s worked as an ITSM consultant – external or internal – is familiar with the ‘just do
It sometimes seems IT is just one endless stream of brand new things; service management tempers that a little. Service is an old concept, one
Getting the layout right When I was a boy, like everyone else I knew, I had a model train set. It was fun to watch
Service Management – Old isn’t always out of date Things have always changed, but for human society the rate of change over the past 40
One of the things about staying around an industry space long enough to get old is that you see things change so much they come
There was about 80 years between the brave and foolhardy heroics of Santos-Dumont and the Wright brothers in creating serious aviation and the tedious routine
Recently I posted on SHIFT about evaluation. The evaluation circumstance I talked about is really just one semi-formal way of realising that real situations are
It’s been a few years since I had any ITSM business cards, after technology (and other) problems when I last tried to get them. I
Why did evaluation get into ITIL? In 1998 Pfizer’s share price doubled – all because of an unexpected side-effect in a drug being developed to
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