John Clark

John Clark is an IT Service Management Architect for Microsoft Enterprise Services in the United States. John is a strong advocate and advisor for helping Microsoft customers evolve from legacy ITSM operating models, to applying “Modern Service Management” approaches and principles which have evolved service management lessons learned internally and externally by Microsoft and its customers. John has sold, participated in, lead and completed a number of large, enterprise-wide IT Service Management transformation projects throughout his career of 25 years, as well as many more, smaller, incremental improvement projects aimed at increasing quality, providing business insights, and/or reducing cost and waste. In 2014, John co-authored “Optimizing Service Manager” which can be downloaded from or from Microsoft and is intended for customers considering implementing System Center Service Manager. John is currently co-authoring a TSO Publication on Service Desk 2.0 which highlights the evolving nature, role and make-up of modern the IT Service Desk. John has presented at numerous itSMF USA Fusion events, local Interest Group meetings and has been in leadership roles for the 3 time recognized Ohio Valley itSMF Local Interest Group. To find out more about John, follow him on Twitter or Linkedin

Latest from John Clark

  • The Cloud, DevOps and Service Desk vNext

    The Cloud, DevOps and Service Desk vNext

    I have been wanting to blog about the combination of Cloud and DevOps and Service Desk – the subject of a presentation I did with Kathleen Wilson at itSMF USA Fusion 15 earlier this month. It covered some of the lessons learned and changes in approach that were required to grow cloud scale services. Also,
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