Jonathan Munn is Zendesk’s resident event evangelist for EMEA – spreading the word on the importance of great customer service, whether internal or external, week-in week-out at both IT service management and customer service conferences. Prior to this, Jonathan has been a longtime contributor to the IT service management community, working at the Service Desk Institute and cofounding Conference in a Box and Keen – a one-to-many training platform. Throughout his career, Jonathan has been at the coal face of customer service and a builder better customer experiences.
Latest from Jonathan Munn
You currently can’t escape all the talk of bots and, in particular, chatbots – computer programs that conduct conversations (with humans) via auditory or textual methods. The use of chatbots is quickly growing and it’s not just the consumer-world use – where Siri and Alexa are used to answer questions, play music, alter the home