Author: Malcolm Fry

Malcolm Fry has more than 40 years of industry experience. This brings an unparalleled breadth of knowledge on IT business and technical issues and has made him a regular keynote speaker all over the world. Malcolm has authored many publications on IT service and support. Some of my publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm is also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 I was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.