Mark Smalley

Mark Smalley is a writer, speaker, trainer, consultant and bridge builder at Smalley.IT. Also known as The IT Paradigmologist. He helps people discover where they are and to visualize where they want to be. His main area of interest is the management of IT systems and services. Mark is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM and XLA. He has spoken at hundreds of events in more than thirty countries.
the message from project chicken is that you need to understand what you are actually looking for from the end result of your project

A Project Management Parable

Project Chicken From time to time, particularly at project management conferences, I tell a little story about when my father, in his late eighties, decided

Read More »
Is it time to have a provider satisfaction survey?

Are You a Good Customer?

A case for Service Provider Satisfaction Surveys By now we’ve got used to service providers sending us emails with customer satisfaction surveys. Some are short

Read More »

Fifty Shades of ITSM

The term ITSM is misleading. Depending on who is managing IT services, and from which perspective, ITSM takes on various guises. If you’re a tool

Read More »

Kill DevOps

There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story,

Read More »

DevOps Disambiguation

DevOps is many things Being at the top of the hype-cycle, there’s lots of stuff being written about DevOps versus various standards, frameworks and religions.

Read More »