There’s no doubt that we’re living in the era of the employee. Few industries know this better than Human Resources (HR). Salary used to be
What is commonly being referred to as “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce
In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today. We
In my last post, I discussed how AI and machine learning are applied in IT. In this post, I’ll share examples that are working today.
There is a great deal of interest in gaining the benefits of AI Technology in IT service management. But what does AI for ITSM look
Four ITSM predictions for 2018 In ITSM change is inevitable and constant. Falling behind has undesirable consequences. The pace of change in IT will increase
As with earlier types of emerging technologies (most recently cloud, mobile and social), there is a level of uncertainty and new considerations that IT must
In my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises asking questions such as, “are
Whether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding their way into our personal
On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. The news that this would
How shifting left with AI automation benefits all levels of IT support In previous Neva blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part
While many aspects of ITSM have changed over the years, incident management remains one of the most critical IT support processes in nearly every organization.
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