Sameer Bhatia
Sameer Bhatia is founder & CEO of ProProfs, a leading provider of online learning tools for building, testing, and applying knowledge. ProProfs Knowledge Base Software is used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. It helps centralize access to organizational files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Sameer founded ProProfs based on the vision that knowledge should be freely available to people from all walks of life. The site hosts 1,000,000+ pieces of content in 90+ languages, and is a leading platform for online training and assessment with the world’s largest library of professional tests & quizzes. He has a Master’s degree in Computer Science from the University of Southern California (USC) and is an ed-tech industry veteran.
Latest from Sameer Bhatia
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5 Reasons Why Online User Manuals Are Cost Effective
User manuals are documents that companies create in regard to various products or services that they provide. The point of these documents is to explain how to use a certain product correctly and, more importantly, safely. This is a method for customer support that can help businesses get better results. On top of that, these
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How a Live Chat Agent Should Question Customers Correctly
Live chat technology has been around for nearly a decade now, however not all businesses have implemented it. Those who understand the benefits of such a system started using it a long time ago but there are some who still remain unconvinced. So, if you are planning to implement live chat support software for your
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3 Pillars for Awesome Customer Service
Our connected world has changed the game Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed. It is no longer an option to respond to your customers’ questions or complaints after 24 or more hours because they expect instant responses. You need to be available 24/7
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