online reputation

Negative Internet Search results influence business decisions

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Protecting your organization’s online reputation is critical to success in our connected world. New research just released by Lumentus, a company specializing in building and protecting  online brand reputations.

The research shows that nearly 70 percent of American decision-makers and managers rely on search engine results to help them make business decisions.  Nearly 75% say they have decided not to conduct business based on negative information they have found in internet search engines.

“Ensuring companies and organizations manage their online ‘profiles’ and digital reputation on Google, Bing or Yahoo! is critical,” said Laurence Moskowitz, chief executive of Lumentus. “This poll further demonstrates that every business and organization must ensure that its search results are strong, accurate and actively managed.”

Nearly 800 U.S. business decision makers earning more than $100,000 were polled in early May 2017, affirming the importance of online search results when making business decisions. Some of the key findings include:

  • Nearly 70% of respondents say they consider online search results as part of their business decision-making processes
  • More than 80% of respondents report they would avoid a company or individual on the basis of negative search results
  • Nearly 75% say they have actually rejected doing business with companies as a result of negative search results.
  • 75% of respondents say they will search further if they find negative information about a company they are researching

The poll’s margin of error is +/- 4%.

“The Lumentus poll amplifies several recent studies of website traffic data, which show that nearly two-thirds of a company’s website visitors originate with a search,” said Lumentus Senior Partner Christina Bertinelli, who leads the firm’s Digital Reputation Management practice.  “Even when visitors know the company’s URL, or specific website address, they use their search bar.”

“Too often, we find companies that have websites with outdated content and poor search engine optimization (SEO) practices, infrequent press releases, and incorrect third-party business listings,” Bertinelli added. “Active management requires developing and executing a digital strategy, ensuring the accuracy of other content and careful monitoring of third-party news and blog coverage.”

 

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Eric T. Tung

Eric T. Tung is the director of digital communications for GoTo Marketers, a top-rated social media strategist and consultant, and dad. He has worked with some of the leading companies in the world on digital communications and employment branding, and makes a mean smoked brisket. Eric is based in Houston, Texas, and you can find him on most channels as EricTTung.