• The Axelos Consulting Partner Programme

    The Axelos Consulting Partner Programme

    My continuing thoughts… In early May I wrote a blog about the Axelos Consulting Partner Programme (ACP) from the view of small agencies (1-3 people) after digesting their announcement and reading comments from the ITSM community (blogs, Facebook Back2ITSM page, etc.). Axelos were interested in our concerns and so invited us for a further discussion
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  • The Small ITSM Consultant Dilemma

    The Small ITSM Consultant Dilemma

    An ITSM consultant memory of mine I was an IT director for a major bank when it was decreed by management that we would have an audit of our maturity level from some ITSM consultants, assistance with our current processes and tools, and a strategy for improvement. I had neither asked for this nor was
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