• The Big Opportunity for Chatbots in IT Support

    The Big Opportunity for Chatbots in IT Support

    You currently can’t escape all the talk of bots and, in particular, chatbots – computer programs that conduct conversations (with humans) via auditory or textual methods. The use of chatbots is quickly growing and it’s not just the consumer-world use – where Siri and Alexa are used to answer questions, play music, alter the home
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