• Conversational AI – What Is It?

    Conversational AI – What Is It?

    What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her granny has a Facebook account. The number of Instagram users is skyrocketing. Twitter remains as popular as ever. LinkedIn connects more and more professionals around the globe every year. Actually, the primary method is instant messaging
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  • IT Chronicles Top 12 Blogs of 2018

    IT Chronicles Top 12 Blogs of 2018

    At IT Chronicles, we publish a huge amount of IT- and business-focused content for our tens of thousands of monthly readers to enjoy, learn from, and get inspired. Our blogs range from timely thought-leadership articles to business software reviews, checklists and how-to guides, and cover everything from ITSM, digital transformation, AI, cybersecurity, and much more
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  • How AI Can Supercharge Customer Service

    How AI Can Supercharge Customer Service

    What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking companies are already experimenting with artificial intelligence (AI) technology to improve their processes and service their customers better. Primarily, AI is currently being deployed in customer service as a means
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  • 5 Customer Service Tools to Boost Your Business

    5 Customer Service Tools to Boost Your Business

    Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience has become the number one business differentiator and driver of growth. Customers are looking for the ultimate experience when deciding which brands to buy from and do business with, and
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  • Maintaining the Human Element when Automating Customer Service

    Maintaining the Human Element when Automating Customer Service

    Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs by delivering professional, helpful, high-quality service and assistance before, during, and after their requirements are met. Promptness, politeness, professionalism and personalization are the four core tenets of solid customer service
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  • Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession? In December Last year, a study by McKinsey Global Institute found that around half of all work activities conducted today have the potential to be automated. McKinsey concluded that automation technologies – including artificial intelligence (AI) and robotics – could displace up to one
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  • The Rise of Chatbots

    The Rise of Chatbots

    Chatbots are fast-becoming the sales and marketing automation tools of the moment. Why? Well, it comes down to the explosive growth of instant messaging services –WhatsApp, Facebook Messenger, WeChat, Viber etc. – that has taken hold over the last few years. In fact, you may be surprised to learn that messaging apps surpassed social networks
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  • Ready to Automate ITSM with AI? Here’s How

    Ready to Automate ITSM with AI? Here’s How

    Whether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding their way into our personal lives. In fact, according to Gartner, “By 2020, the average person will have more conversations with bots than with their spouse.” The rise of AI and ML is fueling conversations
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