• Ready to Automate ITSM with AI? Here’s How

    Ready to Automate ITSM with AI? Here’s How

    Whether it’s voice-powered personal assistants or connected smart homes, Artificial Intelligence (AI) and machine learning (ML) technologies are increasingly finding their way into our personal lives. In fact, according to Gartner, “By 2020, the average person will have more conversations with bots than with their spouse.” The rise of AI and ML is fueling conversations
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  • The Big Opportunity for Chatbots in IT Support

    The Big Opportunity for Chatbots in IT Support

    You currently can’t escape all the talk of bots and, in particular, chatbots – computer programs that conduct conversations (with humans) via auditory or textual methods. The use of chatbots is quickly growing and it’s not just the consumer-world use – where Siri and Alexa are used to answer questions, play music, alter the home
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