• ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all the activities, policies, and processes an organization uses for deploying, managing and improving IT service delivery, ITSM is the art of making a business run. The artists are the IT
    Read More…

  • Power eats COBIT ® for lunch

    Power eats COBIT ® for lunch

    Governance of IT from a behavioural perspective Christian Feldbech Nissen (CFN People, Denmark) and I had the pleasure of being part of an itSMF Sweden workshop in September 2015, in which we explored the elusive term ‘governance’. We came to the conclusion that while formal structures and processes are valuable resources that can be used
    Read More…

  • Compliance and ITSM

    Compliance and ITSM

    Are we seeking the Holy Grail? Now why have we heard so little about compliance in the past few months, there are those who say it’s not quiet at all but I must say that it is, compared to a couple of years ago. Have we learned how to be compliant, or what to be
    Read More…

  • Projects from a Service Management Perspective – Part 1

    Projects from a Service Management Perspective – Part 1

    Idea through to Delivery  I’ve seen too many IT projects fail and too many business driven projects pushed into production only to give IT headaches. We need to stop this. Too often organisations operate with the approach that an half-thought-through idea leads to a corridor conversation with somebody in IT to a solution being imagined
    Read More…

  • A journey from Service Management to Service Management via IT

    A journey from Service Management to Service Management via IT

    One of the things about staying around an industry space long enough to get old is that you see things change so much they come back – sort of – to where they were before. In 1982 I joined a team of enthusiastic folks in UK Government employ called ‘Services Group’ as their stores training
    Read More…