• Continual Individual Improvement (CII)

    Continual Individual Improvement (CII)

    In service management we talk about continual service improvement (CSI)all of the time. An ongoing cycle of improvement, alignment and realignment to the needs of our business or customer. Of course our people, one of the 4 P’s (people, process, products, and partners) are in scope of such improvement too. Regardless of the industry, people
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