Customer Feedback
-
How to Develop a Strategy for Improving Customer Experience
Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty, revenue, profits, growth – and improving customer experience needs to be right at the top of your organizational priorities. What’s So Important About Improving Customer Experience? In January 2020, Hotjar
Read More… -
6 Steps for Gaining Continuous Customer Feedback
While you may have already made it clear for how your customers can provide you feedback, you’re likely going to set up systems that allow for the resolution of a user call or that answer a question, as well as allow your customer to provide feedback on the service you provide. In service management, and
Read More…
