Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty,
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs
More than ever, a customer-first mentality is vital in the IT field. Technology’s abundance leaves no room for excuses regarding the delivery of transparent data
Popularized many years ago by those in the business of selling, the phrase “The customer is always right” continues to be a mantra for well-meaning