• The Digital Enterprise

    The Digital Enterprise

    When the business is the IT service provider Your organisation might not be a unicorn like Amazon and Netflix but there’s a likelihood that it’s a digital enterprise. That’s an enterprise with which customers – and other stakeholders – have non-trivial interactions via a digital interface. This may be in addition to old-fashioned personal interactions.
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  • Getting Engaged in Las Vegas

    Getting Engaged in Las Vegas

    Las Vegas might lose its shine when you head there for the third time in one year, but when the AllThingsITSM Global Podcast team was invited to record conversations at BMC Engage we found some new shiny things to focus on. Some may think of BMC as a mature company that is not about innovation
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