• IoT and ITSM – How can Service Management Benefit?

    IoT and ITSM – How can Service Management Benefit?

    Bots, buttons and gizmos galore (thingamabobs, I’ve got plenty) IoT and Internet bots continue to gather steam, with organizations investing heavily in new technology, yet this area doesn’t yet seem to be taking IT service managers by storm and is only minimally beginning to come into the service portal space. I recently asked who’s using
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