• ITSM implementation in 4 (apparently) Difficult Steps

    ITSM implementation in 4 (apparently) Difficult Steps

    So many ITSM initiatives are exercises in “fire-aim-ready”. And it is for that very reason that so many ITSM implementations fail to achieve their potential. With too much focus on implementing a tool and turning on the so-called “out-of-the-box” processes, little thought is given to the business drivers for an ITSM implementation.  Not much time
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