Service Management

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Why Change Management is Important - Part Two

Change is a Process

Why Change Management is Important - Part one

Saint Petersburg, RUSSIA - August 25: Fragment Big Grand Maket R

The Model Train-set Syndrome

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Idea through to Delivery - Part two

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ITIL as a requirement

Who Are You ?

The Things We Forget When We Change (Part two)

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Fred Luddy - The E F Hutton of ITSM

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Pitfalls to avoid when implementing Change

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