• Vendor Performance Management – Part 2

    Vendor Performance Management – Part 2

    As the number of vendors per company keeps increasing, the complexity of vendor performance management is growing as well. Fortunately, an ITSM platform can be an efficient tool for organizing the process. In the previous part of this article, we figured out how an ITSM solution can help to get a single view of the
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  • The Service Level Agreement – Getting it Right

    The Service Level Agreement – Getting it Right

    How to ace an SLA Preparation for any industry The preparation of a Service Level Agreement (SLA) can consume a great amount of time and money. Moreover, it can also cause a major headache as it can lead to an increase in bureaucracy and psychological obstacles for the team members involved. There are also considerations
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  • IT Strategy: Where are we going?

    IT Strategy: Where are we going?

    How innovative is your IT organization? Are you looking at ways to embrace current technologies and use them to make your business or organization more competitive in its market space?  Do you have an IT Strategy for how to use technology to empower the business? Do you work with the business at a strategic level? While not
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