virtual agents
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Virtual Agents – Is the IT Service Desk Ready for the Future of Work?
What is commonly being referred to as “the future work” is today’s reality in many organizations. In fact, back in 2016 the Global Mobile Workforce Forecast Update 2016-2022 from Strategy Analytics pegged the global mobile workforce at 1.45 billion. What’s more, this trend shows no signs of slowing. IDC expects mobile workers will account for
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Virtual agents: where’s the real value for IT?
Virtual agents like Siri, Alexa and Google Assistant are becoming mainstream for consumers. Soon, they will be for business users as well. Two key questions remain unanswered: How can IT be prepared? Where do virtual agents add value in the IT service delivery lifecycle? According to the recently released Gartner Hype Cycle for Emerging Technologies,
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