• Virtual agents: where’s the real value for IT?

    Virtual agents: where’s the real value for IT?

    Virtual agents like Siri, Alexa and Google Assistant are becoming mainstream for consumers. Soon, they will be for business users as well. Two key questions remain unanswered: How can IT be prepared? Where do virtual agents add value in the IT service delivery lifecycle? According to the recently released Gartner Hype Cycle for Emerging Technologies,
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