Dave O'Reardon

Dave helps internal shared service providers adopt Net Promoter® principles and use customer feedback to provide better service, enhance their reputation, and improve the performance of individuals and teams. He’s the founder and CEO of Silversix, the company behind CIOPulse,an award-winning internal customer experience management tool. He can be reached at @silversix_dave and linkedin.com/in/daveoreardon
Time to tear up the SLAs

Tear up your IT support SLAs

Your Customers don’t care Best practices are hard to give up. Once a practice earns the ‘best’ prefix, we adopt them unthinkingly, as an act

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