Michael Keeling

Michael has been providing consulting and guidance in IT Operations, ITSM and SIAM to enterprise level organizations in many industries for more than 20 years, and has extensive background in data center and service desk operations, technical writing, mentoring, cause analysis and workflow improvement. He is known for bringing the view of a detective to these efforts, perspective he credits to education in crime scene investigation and over 10 years designing processes and performing risk management in the private security sector prior to his career in IT. A confirmed realist that believes no project can be truly successful unless all involved parties are grounded in reality, Michael is always prepared to paint ‘the elephant in the room’ bright yellow when appropriate….

How Do You (con)Figure?

What is configuration management? People (at least some people) have always been aware that knowing where things are and how things work together are good

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successful event management requires that both sides work together to achieve a successful outcome - 'one hand washes the other'

A Series of Symbiotic Events

Event the Third: One Hand Washes the Other Having earlier set the groundwork for why relationships are a fundamental part of successful event management, I

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Many of the problems with Event Management can be tracked back to the planning stage

A Series of Symbiotic Events

Event the Second: The Plan In the first “event” of this series I discussed “The Party” – I started there to establish that the satisfaction

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A Series of Symbiotic Events

Event the First: The Party When normal people think of an event, they envision some type of significant gathering of like-minded people drawn to promises

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Shadow processes may be lurking in your organization

Working in the Shadows

“Who knows what evil lurks in the hearts of men?” This famous line was created for the 1930’s era pulp drama “The Shadow”, and was

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