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Michael Keeling

Michael has been providing consulting and guidance in IT Operations, ITSM and SIAM to enterprise level organizations in many industries for more than 20 years, and has extensive background in data center and service desk operations, technical writing, mentoring, cause analysis and workflow improvement. He is known for bringing the view of a detective to these efforts, perspective he credits to education in crime scene investigation and over 10 years designing processes and performing risk management in the private security sector prior to his career in IT. A confirmed realist that believes no project can be truly successful unless all involved parties are grounded in reality, Michael is always prepared to paint ‘the elephant in the room’ bright yellow when appropriate….

Latest Topics In Michael Keeling

With A Compass In His Hand Before The Fork
incident management
the IT Services Matrix
successful event management requires that both sides work together to achieve a successful outcome - 'one hand washes the other'
Many of the problems with Event Management can be tracked back to the planning stage
Kids Blowing Candles On Cake At  Birthday Party
Shadow processes may be lurking in your organization
A row of empty martini glasses

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