You’re Nobody Till Somebody Measures You
Once upon a time, Dean Martin told us that “You’re nobody till somebody loves you”. As I was reviewing yet another set of proposed metrics
Michael Keeling
July 18, 2018
Author: Michael Keeling
Behavior in Motion – Sustaining Change
A recent discussion with a few names you might recognize if you are in the ITSM space started with whether DevOps was sustainable after the
Michael Keeling
July 6, 2017
The Project: A Possibly Recognizable ITSM Fairy Tale
One day, the boss forgot his password My name, for this tale, is Nate. I’m an ‘Admin’ (for people not systems). Note I said “the”
Michael Keeling
March 6, 2017
Why Proactive Incident Management is important
What are you waiting for? Recently intercepted and decrypted conversation between Batman and Superman: Batman: “Luthor has a bomb planted in Metropolis Central Station, set
Michael Keeling
December 27, 2016
How Do You (con)Figure?
What is configuration management? People (at least some people) have always been aware that knowing where things are and how things work together are good
Michael Keeling
October 13, 2016
Reality Check – The (IT Services) Matrix
“The Matrix is everywhere; it is all around us, even now in this very room…” Many of you will recognize the above as the beginning
Michael Keeling
July 18, 2016
ITSM – The Twisted Framework
Wednesday, 08:06am The coffee in my go mug was already cold when I left my apartment, so although I made pretty good time, considering the
Michael Keeling
April 27, 2016
A Series of Symbiotic Events
Event the Third: One Hand Washes the Other Having earlier set the groundwork for why relationships are a fundamental part of successful event management, I
Michael Keeling
March 23, 2016
A Series of Symbiotic Events
Event the Second: The Plan In the first “event” of this series I discussed “The Party” – I started there to establish that the satisfaction
Michael Keeling
February 21, 2016
A Series of Symbiotic Events
Event the First: The Party When normal people think of an event, they envision some type of significant gathering of like-minded people drawn to promises
Michael Keeling
January 21, 2016
Working in the Shadows
“Who knows what evil lurks in the hearts of men?” This famous line was created for the 1930’s era pulp drama “The Shadow”, and was
Michael Keeling
November 30, 2015
Getting drunk on ITSM processes
Are the ITSM processes in your business making people tipsy, making them wander aimlessly through activities but not really aware of where they are going
Michael Keeling
October 28, 2015