Michelle Major-Goldsmith is Lead Architect for the Service Integration and Management Professional Body of Knowledge and a founder member of the SIAM Foundation BoK architect team. In 2017 the team were awarded Thought Leaders of the Year by the itSMF UK. Michelle has been a committee member of various forums for many years including itSMF WA Branch and AXELOS global best practice working group. In 2010 she was awarded the UK itSMF Trainer of the Year award. In 2017 she was awarded the Service Management Champion of the Year by itSMF Australia and in 2018 shared the award of itSMF Thought Leader as well as being listed as one of the top 25 service management people to follow on Twitter.
