Paul Wilkinson
Paul has been actively involved in ITSM for more than 30 years in the roles of managing consultant, Service development manager and as ITIL developer. Paul was co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the ITIL advisory group for ITIL Version 3. Paul is also co-director and owner of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game as well as Project management, Business & IT-Alignment and DevOps business simulations. He was also co-and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.
Latest from Paul Wilkinson
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Why Courage is a Core DevOps Requirement
Once again we had the opportunity to play 2 Phoenix Project DevOps simulations with senior managers from a global company. This document reveals their key behavioral takeaways. How many of these do you or your management team need to adopt? Common themes for these senior management sessions seem to be ‘To gain a better understanding
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What have Dobby the House Elf, and a Robot Called Yolanda got to do with Shaping the Future of ITSM?
Fake news! Click bait! I was hoping the title would prickle your interest, in this internet driven world in which organizations are competing for their market share of your clicks. If you have got this far then I have just captured one of yours. Clicks are becoming the currency in this new digital economy. Clicks
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From Pizza to Performance: A Business & IT-Alignment experience
This is the final part in a trilogy of Digital Transformation stories. Written as screenplay scripts. Part 1 focused on the transformation of the IT employee. Part 2 focused on transforming IT management and the way we, in IT, communicate with the business. This final part shines a light on the role of the business and how
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Digital Transformation – More than Just a Catchphrase
This introduces part 2 of a 3 part story saga. In part 1 our hero, the IT professional was confronted by the fact that the world is changing all around us. Digital Transformation is the latest industry catchphrase. But as the story unfolds it soon becomes clear to our hero that it is no longer
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Digital Transformation – Disruption – Here We Go Again! Is it just Fake News?
…The Camera pans out to show a Jetway, and passengers boarding an aircraft. The scene fades out and then fades in showing a cockpit and a plane cruising…. Day 1: A KLM Boeing-777 cruising at 37,000 feet somewhere between Amsterdam and Washington. The CEO of Grab@Pizza is sipping his Gin and Tonic. He has just
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How Does Your Story End? Is it Time for Another IT Hero?
I keep hearing about the power and importance of story telling. I am obviously lousy at it! I have been banging my head against a brick wall for 15 years trying to create change in the IT Industry, seemingly to little avail… Obviously I have not been telling it in the right way, so I
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IT and the Business – A Worrying State of Affairs
I recently made a 3-week whirlwind tour to a number of destinations (Germany, Bratislava, UK (London & Manchester), Poland, Mexico, Norway and the Netherlands, reaching out to around 650 people from different organizations. As Akshay Anand from Axelos commented, quoting a film title ‘It’s Tuesday it must be Belgium’ such was the feeling I had
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Model Behaviors in Cybersecurity…let’s just continue to ignore them!
Key themes at this year’s Pink-LATAM conference focused around Agility, Business Value, Risk and…..Culture. Culture and behavior seem to be increasingly featured topics at IT conferences as a critical barrier or enabler for the IT transformation facing many organizations. However it is not simply the culture and behavior within IT but equally within the business.
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