Paul Wilkinson
Paul has been actively involved in ITSM for more than 30 years in the roles of managing consultant, Service development manager and as ITIL developer. Paul was co-author of the ITIL publication “Planning to Implement IT Service Management” and was a member of the ITIL advisory group for ITIL Version 3. Paul is also co-director and owner of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game as well as Project management, Business & IT-Alignment and DevOps business simulations. He was also co-and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.
Latest from Paul Wilkinson
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Digital Transformation – More than Just a Catchphrase
This introduces part 2 of a 3 part story saga. In part 1 our hero, the IT professional was confronted by the fact that the world is changing all around us. Digital Transformation is the latest industry catchphrase. But as the story unfolds it soon becomes clear to our hero that it is no longer
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Digital Transformation – Disruption – Here We Go Again! Is it just Fake News?
…The Camera pans out to show a Jetway, and passengers boarding an aircraft. The scene fades out and then fades in showing a cockpit and a plane cruising…. Day 1: A KLM Boeing-777 cruising at 37,000 feet somewhere between Amsterdam and Washington. The CEO of Grab@Pizza is sipping his Gin and Tonic. He has just
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How Does Your Story End? Is it Time for Another IT Hero?
I keep hearing about the power and importance of story telling. I am obviously lousy at it! I have been banging my head against a brick wall for 15 years trying to create change in the IT Industry, seemingly to little avail… Obviously I have not been telling it in the right way, so I
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IT and the Business – A Worrying State of Affairs
I recently made a 3-week whirlwind tour to a number of destinations (Germany, Bratislava, UK (London & Manchester), Poland, Mexico, Norway and the Netherlands, reaching out to around 650 people from different organizations. As Akshay Anand from Axelos commented, quoting a film title ‘It’s Tuesday it must be Belgium’ such was the feeling I had
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Model Behaviors in Cybersecurity…let’s just continue to ignore them!
Key themes at this year’s Pink-LATAM conference focused around Agility, Business Value, Risk and…..Culture. Culture and behavior seem to be increasingly featured topics at IT conferences as a critical barrier or enabler for the IT transformation facing many organizations. However it is not simply the culture and behavior within IT but equally within the business.
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Attitude, Behavior, Culture – Not an Afterthought!
‘Why is this content at the end of the conference? This should be a Keynote topic!’ – CEO ABC of ICT I was fortunate enough to have been invited to run an ‘ABC – ITIL Practitioner’ workshop at the end of a large ITSM conference using the ‘Attitude, Behavior Culture’ (ABC) cards – which is included
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DevOps? “If you don’t know where you’re going, any road will get you there”.
We are seeing many organizations starting to adopt DevOps. The majority having already deployed Agile but not getting the hoped for benefits because of…….dare I say it….’Ops’. Developers see Ops as the people that say ‘NO’ to everything or the D e l a y I n g factor slowing everything down. As a result
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What does IT Value Look Like?
If we don’t know, then how can we deliver it? Question: Why do we struggle so much in understanding and demonstrating VALUE with IT? Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the CHASM that is held in place by both Business & IT. In this article
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