• Continual Individual Improvement (CII)

    Continual Individual Improvement (CII)

    In service management we talk about continual service improvement (CSI)all of the time. An ongoing cycle of improvement, alignment and realignment to the needs of our business or customer. Of course our people, one of the 4 P’s (people, process, products, and partners) are in scope of such improvement too. Regardless of the industry, people
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  • CSI – Buy One Get One

    CSI – Buy One Get One

    That’s right for unlimited time buy one CSI and you get a second free… (Yeah, I won’t give up my ITSM skills to be in sales anytime soon.) The reality is though, that for every CSI initiative you embark on, you get an additional benefit.  Every aspect of ITSM deals with two fundamental areas of
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