• ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all the activities, policies, and processes an organization uses for deploying, managing and improving IT service delivery, ITSM is the art of making a business run. The artists are the IT
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  • IT4IT ™ – Maybe the best kept secret in business 

    IT4IT ™ – Maybe the best kept secret in business 

    IT4IT – Serious Experience! Recently, I had the opportunity to attend an event held by the secret society of IT and business professionals called “The Open Group”.  I am not sure what I was expecting – perhaps everyone in cloaks and alter praying masses. All jokes aside, I packed my best suit and shirts and polished
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  • IT4IT™ and BiSL® Next – guidance for the digital enterprise

    IT4IT™ and BiSL® Next – guidance for the digital enterprise

    As the ambassador-at-large for the ASL BiSL Foundation, a non-profit, professional membership organization, I’m tasked with building bridges between IT-related communities in order to explore where our ASL® and BiSL® frameworks add value. As such, I participate in The Open Group’s IT4IT Forum and have contributed to several IT4ITTM publications. I’m enthusiastic about what IT4IT
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  • Life, Death and ITSM in Finland

    Life, Death and ITSM in Finland

    On a trip to Helsinki in April 2016 to speak at the ICT Expo, a two-day trade show attended by 5000 visitors, I had the opportunity to catch up with ITSM legend Aale Roos. I’ve known Aale for more years than we both care to acknowledge, and it had been quite a while since we
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