• Intelligent Swarming – a Value Delivery Model

    Intelligent Swarming – a Value Delivery Model

    How quickly can any organization respond to and avert a material threat to the life of the business? When John Soza, CEO of XYZ Ltd. read in BBC News about the Meltdown and Spectre bugs, he immediately contacted Susan Excello, CIO, asking, ‘What’s the risk? What’s the impact? Is our data safe? What else must
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  • Context is King – Understanding KCS

    Context is King – Understanding KCS

    What knowledge is real? How do you know that what you know is real? How do you know that what you hear or read is fact?  It is only through applying and experiencing the knowledge do we ascertain its veracity and accept its viability. Knowledge is inherent in many ways and in organizations, it springs
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  • Success with Knowledge-Centered Support

    Success with Knowledge-Centered Support

    Get Everyone on the Same Page There are significant quantifiable benefits to adopting Knowledge-Centered Support (KCSsm), the industry best practice for capturing and leveraging knowledge within your organization. KCS helps organizations: optimize available resources by solving problems faster and building organizational learning enable customer success with self-service and improve products based on knowledge captured Over
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