Knowledge Management has always played a crucial role in building lasting customer relationships. It identifies critical knowledge, stores and organizes it, and facilitates easy exchange
How quickly can any organization respond to and avert a material threat to the life of the business? When John Soza, CEO of XYZ Ltd.
It’s very common to find operations where the use of a knowledge base doesn’t exist. For example, in Brazil alone, as a point of reference, about
A double-edged sword Over the past couple of years I have done a lot of speaking at various ITSM events about the issue of the
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