NLP
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What Is Customer Experience, and Why Is Good CX So Important for Good Business?
Focus effectively on customer experience (CX) and your business will witness significant performance improvements across the top- and bottom-line. This is the key takeaway from a recent study by Forrester Consulting, which established that experience-led businesses have 1.6x higher brand awareness, 1.9x higher order values, 1.6x higher customer satisfaction rates, 1.7x higher customer retention rates,
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IT Chronicles Top 12 Blogs of 2018
At IT Chronicles, we publish a huge amount of IT- and business-focused content for our tens of thousands of monthly readers to enjoy, learn from, and get inspired. Our blogs range from timely thought-leadership articles to business software reviews, checklists and how-to guides, and cover everything from ITSM, digital transformation, AI, cybersecurity, and much more
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3 Industries That Will Be Disrupted by Natural Language Processing
You may have heard the phrase “Natural Language Processing (NLP)” in our modern dialogue on technology. As a definition, NLP is a field of Artificial Intelligence (AI) used to understand and analyze human language. It recognizes human linguistics patterns, can interpret natural language and extract specific data points from large amounts of unstructured data. We’ve
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