ServiceNow
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Why do you need a CMDB Tool in 2020? Five Companies to consider
Why do you need a CMDB tool in 2020? ITIL has been around for over 30 years touting the virtues of a configuration management database (CMDB) to help you manage your IT environment and to serve as the core of your IT Service Management (ITSM) processes. Is this guidance still relevant, or have modern IT
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Astound Announces Integration with ServiceNow to Provide AI-Driven Enterprise Service Management
Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, has announced its certified integration for the Now Platform®. The new Astound integration allows customers using ServiceNow ® to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service
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Patch Management: Why It Matters, Why It’s Likely Broken at Your Business, and What to Do Now
Please, please read this before you hire any more cybersecurity people. And share it with anyone you know who is planning or considering hiring any more cybersecurity people. Why? Because simply hiring more people won’t make your IT any more secure. If you can find, afford, hire recruit, and retain any of those people you think
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ServiceNow sees Artificial Intelligence as a boost for Service Management
Machine learning (ML) and the application of artificial intelligence (AI) is revolutionizing many industries. Service Management is a prime target for these new technologies and, make no mistake, they are changing the way we work in IT, and will continue to do so at an accelerating rate in the future. ServiceNow recently acquired DX Continuum
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ServiceNow Introduces Trusted Security Circles and Vendor Risk Management
Amongst the product announcements from ServiceNow at Knowledge17 in Orlando this week is Trusted Security Circles, a new cloud-based application giving enterprises the ability to share and receive hyper-relevant threat intelligence in near real-time. Security teams have been fighting threats in isolation, but sharing information would expose to the world that they were under attack. Now, security
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ServiceNow’s new Enterprise Onboarding and Transitions – Simplifying a Complex Process
Among the new product announcements from Knowledge17, held this week in Orlando, Florida, ServiceNow announced ServiceNow Enterprise Onboarding and Transitions. For employees, getting onboarding and other services from HR can be a time-consuming and extremely frustrating part of starting a new job – a time that is stressful enough without having to deal with provisioning issues.
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ServiceNow Announces New Software Asset Management Solution
At Knowledge17, held this week in Orlando, Florida, ServiceNow announced its new software asset management solution giving businesses the power to fix licensing issues before they affect their bottom line. Licensed software is now found in every enterprise department and managing compliance to these complex software contracts has become an increasingly difficult task for IT.
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Reduce Shadow IT with Cloud Management Capability on ServiceNow
ServiceNow users will benefit from some major changes that have been made to its Cloud Management application. Fast access to the cloud resources that meet their needs is essential to today’s business enterprise. IT has the challenge of quickly responding to these requests while still being able to reduce risk and manage costs. ServiceNow® Cloud Management
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