Why do you need a CMDB tool in 2020? ITIL has been around for over 30 years touting the virtues of a configuration management database
Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, has announced its certified integration for the Now
Please, please read this before you hire any more cybersecurity people. And share it with anyone you know who is planning or considering hiring any more
Machine learning (ML) and the application of artificial intelligence (AI) is revolutionizing many industries. Service Management is a prime target for these new technologies and,
Amongst the product announcements from ServiceNow at Knowledge17 in Orlando this week is Trusted Security Circles, a new cloud-based application giving enterprises the ability to share and
Among the new product announcements from Knowledge17, held this week in Orlando, Florida, ServiceNow announced ServiceNow Enterprise Onboarding and Transitions. For employees, getting onboarding and other
At Knowledge17, held this week in Orlando, Florida, ServiceNow announced its new software asset management solution giving businesses the power to fix licensing issues before
ServiceNow users will benefit from some major changes that have been made to its Cloud Management application. Fast access to the cloud resources that meet their
One of the big ticket items announced at Knowledge17, the annual ServiceNow show, this week was the ServiceNow Intelligent Automation Engine. Through this capability, ServiceNow
Today, at Knowledge17, ServiceNow released a new report – Today’s State of Work: At the Breaking Point – highlighting the results of a survey of
New research released by ServiceNow paints a disturbing picture of the ability of businesses to detect, prioritize and eliminate security threats effectively. The Global CISO
A ‘cloud-first’ way of working Twenty years ago Sean O’Sullivan and George Favaloro predicted a world where cloud computing was the norm and the world
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