Phyllis is an innovative and focused professional with more than 20 years of experience in Business/IT Strategy, Enterprise service management, governance, customer service and support, ITSM tool implementation, HR automation and team building.
After more than 20 years in the support industry, she is taking her thought leadership out to the community by focusing on writing and speaking. In addition to her activities as a blogger, she’s a published author and her book “Service Management Online: Creating a Successful Service Request Catalog” is available through TSO.
She’s also an experienced international speaker, having delivered keynotes and conference breakout sessions since her first speaking engagement in 1997.
You can follow Phyllis on Facebook, Linked In and Twitter or visit her website www.ez2bgr8.com.
