Are we there yet? We’re just getting started! A few weeks ago itSMF USA and HDI held their joint Fusion13 conference in Nashville, TN. Service
How hard do you make it for your customers to do their jobs? What levels of bureaucracy have you implemented in the name of security
Similar to mission and vision determining direction, the goals of an ITIL (or any best practice) implementation are a good indicator of how successful it
…remember: if you don’t know where you want to get to, the direction you take doesn’t matter… My last blog addressed the importance of allowing
“Would you tell me, please, which way I ought to go from here?” “That depends a good deal on where you want to
IT Chronicles