Terry Brown

Terry is an experienced product management and marketing professional having worked for technology based companies for over 30 years, in different industries including; Telecoms, IT Service Management (ITSM), Managed Service Providers (MSP), Enterprise Security, Business Intelligence (BI) and Healthcare. He has extensive experience defining and driving marketing strategy to align and support the sales process. He is also a fan of craft beer and Lotus cars.

Latest from Terry Brown

  • How to Work from Home

    How to Work from Home

    Learning how to work from home effectively, productively, and healthily while maintaining a constructive work/life balance is a crucial skill in this brave new world where teleworking policies are fast becoming the norm. In this article, we’ll explore some tips and tricks for how to work from home successfully, as well as the tools you’ll
    Read More…

  • Characteristics of Cloud Computing

    Characteristics of Cloud Computing

    In this article, we’ll be looking at some of the key characteristics of cloud computing. We’ll also be examining the various components that make up a cloud computing architecture, and the most prevalent cloud computing models in current use. Characteristics of Cloud Computing: Elasticity You’ll probably be familiar with physical elastic materials, which you can
    Read More…

  • Cloud Computing IaaS PaaS SaaS

    Cloud Computing IaaS PaaS SaaS

    It’s generally agreed that there are three main delivery models in cloud computing: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). In this article, we’ll be taking a closer look at each of these concepts, and an emerging technology (Container as a Service, or CaaS) to which
    Read More…

  • Cloud Computing Education, Jobs, Salary

    Cloud Computing Education, Jobs, Salary

    Cloud computing jobs – everything you need to know. As IT departments across various industries are finding new levels of control and scalability over technological resources like data storage and processing, web hosting, software distribution, and analytics, job seekers are displaying an increased willingness to learn cloud computing – the on-demand, pay-as-you-go distribution of IT
    Read More…

  • What is Customer Satisfaction?

    What is Customer Satisfaction?

    Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer satisfaction, the information gathered about how satisfied customers are, including surveys, feedback, and ratings can help an organization determine how to best improve or change its products or services, including
    Read More…

  • What is Online Customer Service

    What is Online Customer Service

    Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the online customer service best practices. Here is a simple definition: online customer service is defined as any service that helps customers solve problems that are delivered using a digital channel.  Online service best practices can
    Read More…

  • What is your customer service philosophy?

    What is your customer service philosophy?

    Every organization should have a philosophy to shape how they do customer service, aligned with its organizational goals and values. So what is your customer service philosophy? You should have one, even if it’s not written down. A good philosophy can’t be implemented overnight, as it drives a change in mindset that has to be
    Read More…

  • Big Data Analytics in the Enterprise

    Big Data Analytics in the Enterprise

    Big data analytics (BDA)  is the systematic extraction and analysis of random data sets into meaningful information. In early 2020, the total internet data was 44 zettabytes, while as per the World Economic Forum, around 463 exabytes of data would be generated daily by 2025. Using specialized storage, processing applications, and skills to analyze such
    Read More…