Terry Brown

Terry is an experienced product management and marketing professional having worked for technology based companies for over 30 years, in different industries including; Telecoms, IT Service Management (ITSM), Managed Service Providers (MSP), Enterprise Security, Business Intelligence (BI) and Healthcare. He has extensive experience defining and driving marketing strategy to align and support the sales process. He is also a fan of craft beer and Lotus cars.

Latest from Terry Brown

  • Will the Coronavirus Pandemic Be the Tipping Point for Remote Work?

    Will the Coronavirus Pandemic Be the Tipping Point for Remote Work?

    Once upon a time – about two or three months ago – the concept of remote work was regarded by many as something of a luxury. However, in just a few weeks, the emergence and subsequent global spread of coronavirus COVID-19 is now compelling millions of workers and thousands of organizations around the globe to
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  • What Is Human Resource Management? – Key Functions and Future Trends

    What Is Human Resource Management? – Key Functions and Future Trends

    HRM is at a key inflection point in its evolution, according to a majority of global HR executives interviewed for KPMG’s Future of HR 2020 study. But what is human resource management, and can it adapt to contemporary business dynamics?    One of the most striking findings from KPMG’s survey of 1,300 HR leaders from across
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  • How to Develop a Strategy for Improving Customer Experience

    How to Develop a Strategy for Improving Customer Experience

    Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty, revenue, profits, growth – and improving customer experience needs to be right at the top of your organizational priorities.  What’s So Important About Improving Customer Experience? In January 2020, Hotjar
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  • The Impact of Automation on Employment

    The Impact of Automation on Employment

    The robots are coming – and with them, a change in how work is conducted, organized and divided between humans and machines. But what will the impact of automation on employment really be? Most analysts agree that many jobs will be lost to automation – while many more will also be created. However, as the
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  • Automation Is Replacing Jobs

    Automation Is Replacing Jobs

    As AI grows smarter, physical robots are put to work building, packing, driving and delivering, while software robots are unleashed in the back office processing invoices, ordering supplies and sending shipping notices. Automation is replacing jobs – of that, there is no doubt – leaving a critical question forming on the lips of many of
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  • LinkedIn Events – A Real-Life Social Network?

    LinkedIn Events – A Real-Life Social Network?

    Is social networking finally returning to the physical world? Maybe… Sort of… Kinda… Finally, after a pilot program was trialed last November, the career network site LinkedIn has at last rolled out LinkedIn Events. The new feature enables members of the professional network to create and join offline events (you know – meet-ups, get-togethers, product
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  • The AI Skills Shortage

    The AI Skills Shortage

    The robots are coming – for jobs. This is the plain, cold, hard fact we now face as we head towards the third decade of the 21st Century. The technology-driven world in which we now live is one filled with promise – cars that drive themselves, algorithms that respond to customer service inquiries, automated business
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  • Conversational AI – What Is It?

    Conversational AI – What Is It?

    What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her granny has a Facebook account. The number of Instagram users is skyrocketing. Twitter remains as popular as ever. LinkedIn connects more and more professionals around the globe every year. Actually, the primary method is instant messaging
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