William Goddard

William Goddard is the founder and Chief Motivator at IT Chronicles. His passion for anything remotely associated with IT and the value it delivers to the business through people and technology is almost like a sickness. He gets it! And wants the world to understand the value of being a technology focused business in a technological world.

Latest from William Goddard

  • DevOps Frequently Asked Questions

    DevOps Frequently Asked Questions

    What is Meant by DevOps? The term DevOps is simply dev from development + ops from operations. So it is about combining the development of an application or service with the operations tasks of supporting it. The value of doing that mostly comes from breaking down traditional silos within IT, having a single responsibility for
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  • Your DevOps Interview

    Your DevOps Interview

    If you are interested in moving into or progressing your DevOps career, the odds are you will need success at a job interview. Just because it’s a DevOps interview, doesn’t stop all the usual interview rules applying, things like: Do your research Know what the job actually is (you’d be amazed at how many candidates
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  • Cloud Computing Trends

    Cloud Computing Trends

    As enterprises across the globe look to initiate or reach the next level of digital transformation, cloud computing is emerging as a key factor in modernizing existing information technology and communications infrastructure. In this article, we’ll be looking at the forces and technologies that are shaping next-generation cloud computing: new trends and research directions, as
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  • Customer Service Tools – What to Look for

    Customer Service Tools – What to Look for

    There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service desk tools, and social media tools. But there is very little guidance on the aspect of customer service tools – what to look for. Using tried and tested tools and
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  • What are Good customer service skills

    What are Good customer service skills

    Providing good customer service requires a lot more than just reliable products and a well thought out customer service approach. It also requires good customer service skills. Even with the many digital channels that are available to enable interaction,  at some stage, a customer is going to have to communicate with a human. The customer
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  • What is Good Customer Service

    What is Good Customer Service

    In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow their business, good service is no longer good enough. That needs great customer service or even outstanding service. Customers today expect the best in terms of service and products. Sharing
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  • DevOps Best Practices

    DevOps Best Practices

    Everything from attitudes to specific technologies, frameworks, and methodologies can get bundled into the basket of DevOps best practices – it’s a wide remit, and all perspectives can be relevant. DevOps has become very well adopted as an approach by IT in the 21st century. Many organizations have shown real benefits from adopting DevOps: faster
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  • Best DevOps Tools

    Best DevOps Tools

    Writing about software tools is always a dangerous game. By the time you have researched, written, proofed, and published your work, it is inevitably out of date. Write about DevOps software tools that are helping companies accelerate their worlds, and it becomes doubly fraught. Add in the reality that any DevOps tool list of ‘best’
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