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IT S&M Pain or Pleasure – Change Management
In the second part of this three-part series we continue to examine the good and bad around change with this discussion around resistence to change Many years ago I worked for an organisation where support across multiple sites was being centralised through a single service desk and the on-site support technicians were only supposed to
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Change is never easy…but well worth it
Change is never easy because we are creatures of habit. We are comfortable with a routine where everything flows smoothly. ‘Change Happens,’ however, and it is not always easy, but if it occurs for the right reason and is managed properly, then it is well worth the effort. Getting your change management processes working well
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The Service Bazaar – a successful experiment
Today has been one of those days that will leave an indelible impression on me. It has been a real privilege to be able to participate in itSMF Norway’s inaugural Service Bazaar – a one day pre-conference event in Oslo. Before the event I chatted with Christian Nissan from CFN People in Denmark about this
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A journey from Service Management to Service Management via IT
One of the things about staying around an industry space long enough to get old is that you see things change so much they come back – sort of – to where they were before. In 1982 I joined a team of enthusiastic folks in UK Government employ called ‘Services Group’ as their stores training
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Kill DevOps
There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story, dialogue, question, or statement. Kōans are used in Zen practice to provoke the ‘great doubt’ and test students’ progress in Zen practice. The kōan that appeals to me is “If
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Come share with us – itSMF Norway Knowledge Cafe
You have a message and we want to hear it, be one of the five surprise speakers at the itSMF Norway ‘Working 9-5’ Knowledge Café. Global Podcast hosts Suresh GP, Kirstie Magowan and Simone Jo Moore are facilitating the Knowledge Café roundtable session where five speakers have the opportunity to present an eight-minute talk followed
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Getting to Grips with Change Management – A chat with Greg Sanker
With the itSMF Norway ‘Working 9 to 5’ conference mere days away, time to have a chat with another of the presenters from the event. Greg Sanker is someone I have followed on social media for quite some time and his insightful blogs and contributions to discussions on various platforms have made me realize that
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You are Here. Now What? Your ITSM Journey
I don’t visit shopping malls that often. When I do visit the mall, it seems that a new store has moved in, or a store has relocated or left the mall. And yes, I also have to admit that when I go to the mall, I am in ‘man shopping’ mode. I’m sure you know
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