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How to Develop a Strategy for Improving Customer Experience
Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty, revenue, profits, growth – and improving customer experience needs to be right at the top of your organizational priorities. What’s So Important About Improving Customer Experience? In January 2020, Hotjar
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Employee vs Contractor: What is Right For Your Business
Are you thinking about increasing your company’s staffing, trying to decide whether to hire an employee, or enlist the services of a contractor? It isn’t always an easy decision to make, and there are quite a few factors to take into consideration that will have impacts in both the near and long-term. There is no
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Improving Customer Experience through Effective Monitoring
In an outcome economy, value is based on the perception of people buying a product or service, not the things that went into building it. In the digital age, that means customer experience is critical to brand perception, customer loyalty, and a company’s financial success. With an increasing portion of the components that make up
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Five Value Chain Examples for the Modern Company
There many value chain examples on the internet. Rightly so as leaders of modern business are intently focused on value creation for their businesses. Increased competition and other market pressures combined with rapid technology evolution are forcing companies to become more agile to survive. But to what end? It isn’t agility that leads to business
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Why do you need a CMDB Tool in 2020? Five Companies to consider
Why do you need a CMDB tool in 2020? ITIL has been around for over 30 years touting the virtues of a configuration management database (CMDB) to help you manage your IT environment and to serve as the core of your IT Service Management (ITSM) processes. Is this guidance still relevant, or have modern IT
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Is the GSA Schedule for you?
If your company is seeking to do more business with government customers in the United States, the GSA schedule may be the right tool to help you. GSA schedules are your direct link to the government contracting community. Being on the GSA schedule makes landing federal government work easier and faster for everyone involved. Schedule
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Is ITIL Worth It?
For the past 30 years, the IT Infrastructure Library (ITIL) has been promoted as “the standard” for how IT organizations should operate. Companies have adopted ITIL processes. IT employees have sought ITIL certification, and IT systems and taxonomies have been framed in an ITIL context. That was great in the era of legacy IT systems,
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What to expect from Artificial Intelligence in 2020 and beyond.
The term “Artificial Intelligence” was coined in 1955 by John McCarthy. This technology has been around for a while. However, we have seen a dramatic rise in its popularity and adoption in the last few years. From self-driving cars to chatbots – Artificial Intelligence (AI) is everywhere! According to the latest statistics on AI, the
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