• Cloud Computing Trends

    Cloud Computing Trends

    As enterprises across the globe look to initiate or reach the next level of digital transformation, cloud computing is emerging as a key factor in modernizing existing information technology and communications infrastructure. In this article, we’ll be looking at the forces and technologies that are shaping next-generation cloud computing: new trends and research directions, as
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  • Cloud Computing IaaS PaaS SaaS

    Cloud Computing IaaS PaaS SaaS

    It’s generally agreed that there are three main delivery models in cloud computing: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). In this article, we’ll be taking a closer look at each of these concepts, and an emerging technology (Container as a Service, or CaaS) to which
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  • Cloud Computing Education, Jobs, Salary

    Cloud Computing Education, Jobs, Salary

    Cloud computing jobs – everything you need to know. As IT departments across various industries are finding new levels of control and scalability over technological resources like data storage and processing, web hosting, software distribution, and analytics, job seekers are displaying an increased willingness to learn cloud computing – the on-demand, pay-as-you-go distribution of IT
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  • How Artificial Intelligence can Improve the Software Development Process

    How Artificial Intelligence can Improve the Software Development Process

    Artificial Intelligence is increasingly prominent in business strategies, including software development. An IDC survey of more than 2,000 IT and line of business (LoB) decision-makers confirms that the adoption of artificial intelligence (AI) is growing worldwide. Ever since artificial intelligence has started to dominate the market, the software development industry is at the forefront of
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  • What is Customer Satisfaction?

    What is Customer Satisfaction?

    Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer satisfaction, the information gathered about how satisfied customers are, including surveys, feedback, and ratings can help an organization determine how to best improve or change its products or services, including
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  • What is Online Customer Service

    What is Online Customer Service

    Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the online customer service best practices. Here is a simple definition: online customer service is defined as any service that helps customers solve problems that are delivered using a digital channel.  Online service best practices can
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  • Customer Service Tools – What to Look for

    Customer Service Tools – What to Look for

    There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service desk tools, and social media tools. But there is very little guidance on the aspect of customer service tools – what to look for. Using tried and tested tools and
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  • What is your customer service philosophy?

    What is your customer service philosophy?

    Every organization should have a philosophy to shape how they do customer service, aligned with its organizational goals and values. So what is your customer service philosophy? You should have one, even if it’s not written down. A good philosophy can’t be implemented overnight, as it drives a change in mindset that has to be
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