• HR Reporting: The Must-Have Reports and Tools Companies Need to Deliver Value from HR

    HR Reporting: The Must-Have Reports and Tools Companies Need to Deliver Value from HR

    Today, HR reporting is crucial. HR reports provide both quantitative and qualitative information on employees, HR practices, and company trends – and this information is vital for informed decision making. Why? Because it’s almost impossible to make informed business decisions when HR stakeholders lack insight into their own organization. When done correctly, HR reporting solves
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  • Marketing Reports: Ignore Vanity Metrics and Track the Stats that Count

    Marketing Reports: Ignore Vanity Metrics and Track the Stats that Count

    Metrics, metrics, metrics. Marketing is obsessed with figures. And it needs to be. After all, successes (and failures) are measured in numbers. Traffic, followers, social media likes, page views, click-through-rates, video views, etc., etc., etc. – they all get turned into marketing reports, and, so long as the numbers are going up, marketing can pat
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  • Business Integration and What It Really Means

    Business Integration and What It Really Means

    Long before a business of any nature starts selling, transacting and doing business with customers, it must buy from, sell to, transact and do business with other businesses. Establishing trusted business relationships is indeed imperative when it comes to starting a company of any kind. But those business relationships, once established, must be managed effectively
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  • IT Integration Strategy: A Digital Transformation Roadmap

    IT Integration Strategy: A Digital Transformation Roadmap

    In a digital world, technology has naturally become the backbone of every business. Take a peek under the IT hood at pretty much any company today and you’ll see scores of different systems, technologies and applications that keep the whole business ticking over from frontend to back. In the past, these technologies sat isolated from
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  • ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all the activities, policies, and processes an organization uses for deploying, managing and improving IT service delivery, ITSM is the art of making a business run. The artists are the IT
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  • Information Integration and the Role Technology Plays

    Information Integration and the Role Technology Plays

    In today’s digital world of technology and smart, data-driven business decisions, information integration is essential. For many, many years, we’ve lived and worked in a world where technology has enabled organizations to collect and analyze vast amounts of data. Customer data, transactional data, data from CRM systems, ERP systems, on-premise systems, off-premise systems, the cloud,
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  • The Future of IT Operations

    The Future of IT Operations

    We are now living in a digital economy. Organizations all over the globe are turning their much of their focus away from producing physical assets, and towards designing and developing digital products and services that either complement or completely replace their physical predecessors. Digital transformation initiatives are at the very top of business agendas across
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  • What Is AIOps?

    What Is AIOps?

    Artificial Intelligence for IT Operations – AIOps for short. You’ve no doubt heard the term being bandied around – but what is it, and what can it do for your organization? Let’s begin with a definition from Gartner, the research firm which coined the term a couple of years ago, and has since been responsible
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