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Cutting Some Fat – A More Agile Incident Management Process
Making your incident management process more agile means stripping out every step that has no customer value or adds nothing to their experience. Doing so means you must critically analyze your current processes and evaluate every step. You do this by asking yourself and your incident management team if the steps do or do not
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Transforming the Employee Experience with AI-Driven Automation for Human Resources
There’s no doubt that we’re living in the era of the employee. Few industries know this better than Human Resources (HR). Salary used to be the primary driver of employee satisfaction. That’s no longer the case. According to a recent survey by Fidelity Investments, millennial workers are willing to take an average pay cut of
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Restoring Health to the Internet Using Blockchain
On 25th, June 2017, an article claiming Vitalik Buterin, founder of Ethereum, had died during a car crash was published online. This crashed the price of Ethereum, wiping nearly $4 billion off its value before Vitalik could respond with a photo on Twitter proving that he was in fact still alive and that this was
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How AI Is Making Online Shopping Smarter With Virtual Shopping Assistants
The artificial intelligence market is set to contribute $14 trillion across 16 industries by 2035, and we are already seeing many A.I. developments in the online shopping trade. Since online shopping is increasing in popularity, with consumers now making half of all their purchases online, artificial intelligence (A.I.) can help to make it even more user-friendly and
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TWiTIoT: This Week in The Internet of Things – Every IoT Device A Security Risk?
Greetings, and welcome. This week, a look at some research conducted earlier this year that you may have missed and that underscores recent reports of IoT-borne cybersecurity threats. One survey finds serious and easily exploitable cybersecurity risks in almost every available type of IoT device. Another attempts to scope the risk – and highlights the
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What’s in IT 4me? Adventures in Trust, Conversations and Collaboration
One of the best organisation names I’ve come across that represented my experience at this year’s 4me Connect Event. As neither a customer or partner, it was with great interest that I accepted the invitation to be included on the speakers program. This and the amazing opportunity to be on the SS Rotterdam – fabulous
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The State of Post-Quantum Cryptography – A New Report from the Cloud Security Alliance
The Cloud Security Alliance (CSA), an organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment, today released its newest report, “The State of Post-Quantum Cryptography.” The report provides an overview of the current state of public-key cryptography, as well the threat posed by quantum computing. Authored
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How Tech is Killing Cold Calling in Sales
The digital era is revolutionizing the way sales teams operate. Specifically, the longtime process of solicitation without prior communication, known as cold calling, is losing popularity. The reason for this demise is primarily the rise of the internet, where the buyer feels empowerment in making their own purchasing decisions and comparing competitors. Sales professionals, meanwhile,
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