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Conversational AI – What Is It?
What is the primary method of online communication today? Surely, it’s social media, right? Everyone and his and her granny has a Facebook account. The number of Instagram users is skyrocketing. Twitter remains as popular as ever. LinkedIn connects more and more professionals around the globe every year. Actually, the primary method is instant messaging
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The State of Work in 2020
Employees have needs. And goals. And desires. And companies that recognize and address these are often more successful than those that don’t. These are some of the key takeaways from the State of Work 2020, Workfront’s sixth annual survey-based report on work around the world today. For this latest report, Workfront surveyed 3,750 respondents in
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What Is Engineering Technology?
What Is Engineering Technology? Engineering technology is a major ingredient in the economic development of America and the world at large. Yet it’s a discipline that few people actually know about, or really understand. This observation is one of the core findings of a 2017 report – Engineering Technology Education – presented to members of
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Skills to List on Resume for Customer Service
Customer service is one of the most important departments in any business. Customer service personnel are responsible for providing one-to-one support, guidance, and assistance to customers to ensure they have an easy and enjoyable experience with a company. Today, the role extends far beyond traditional telephone support to include email, webchat, text message, and social
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Does Technology Make Us More Alone?
Technology has made the world more “connected” than ever before. The internet, combined with all the nifty gadgets we use to plug in to it, has given us greater access to information, increased opportunities for interactions through social media, and enabled us to pay our bills, do our shopping, and even play games with people
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Computer Skills to Put on Your Resume
In the digital economy, technology is constantly changing how we live, work and consume, and there’s barely a job in existence that doesn’t require a basic understanding of computers, and many involve intermediate to advanced computer skills. For some positions, the required skills may be as basic as sending emails or posting tweets. For others,
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How Many Skills to List on Your Resume?
Maybe you’ve just graduated. Maybe it’s time for a career change. Maybe a position at an exciting and forward-thinking company has just been posted on LinkedIn. Maybe you’re looking for a higher salary. Either way, it’s time to dig out your resume and get ready to start crafting your application. And so here comes the
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What Is a 360 Degree View of the Customer and What Should You Do with It?
Companies of all stripes have been talking about the “360 degree view of the customer” for several years. But what does the 360 degree view really mean, and why is it so important for businesses to achieve it? Well, as you will no doubt remember from your math lessons at school, a perfect circle is
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