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  • Digital Disruption Catching Business Leaders Unprepared

    Digital Disruption Catching Business Leaders Unprepared

    Time for leaders to step up The age of digital disruption is well and truly with us, and it is time for business leaders to step up and take a leadership role. The Global Center for Digital Business Transformation, an initiative of IMD business school and Cisco, and HR consultancy metaBeratung, have identified four competencies
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  • The Top 10 CX Trends in Customer Support for 2017

    The Top 10 CX Trends in Customer Support for 2017

    In 2016, the customer management services industry experienced rapid growth of game-changing technologies, fuelling digital transformation across the business. In 2017, creating effortless customer engagement and revolutionizing customer support will be the new imperative, allowing business to meet consumer expectations. According to Chris Lord, Global Head of Strategy and DigiCX for Hinduja Global Solutions (HGS),
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  • Data Analytics Provides Competitive Advantage

    Data Analytics Provides Competitive Advantage

    Data puts focus on innovation New research just released by MIT Sloan Management Review, reveals that the number of companies reporting a competitive advantage from analytics increased for the first time in four years. Several factors seem to be behind this shift; including, wider dispersion of analytics within companies as well as a stronger focus
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  • Hackers are One Step Ahead of Cyber Security Practices

    Hackers are One Step Ahead of Cyber Security Practices

    Do you think you are safe from a cyber attack? Are you sitting back and thinking that your organization is safe from hacker intrusion? Unfortunately, the hackers are probably one step ahead of you all the way, constantly changing tactics and seldom using the same pathway in a second target enterprise. Research by global technology
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  • Workplace Modernization a High Priority in Europe 

    Workplace Modernization a High Priority in Europe 

    Investment in modernization a priority for many Just released research from Hexaware Technologies Limited, a global provider of Application, Infrastructure, BPS and Digital services, has revealed that nearly 63 percent of European businesses plan to make an investment in the modernization of workplace applications within the next two years. Close to three quarters of IT
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  • Biometrics is the Future of Security

    Biometrics is the Future of Security

    At every turn companies are facing security concerns and pushback from customers who worry about the storage of their personal data. The biometrics market is expected to exceed $10 billion in value by 2021, ABI Research has identified four technologies that innovative and agile startups must incorporate into their solutions if they expect to secure
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  • Latest Research Confirms Social Media Causes Stress

    Latest Research Confirms Social Media Causes Stress

    Are you one of those people who are constantly checking your smartphone, scanning social media channels, checking emails and feel a bit lost if you are not connected? If you do, you are not alone. New research from the American Psychological Association shows that more than four out of five adults in the US constantly
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  • Digital Transformation a Dominant Force in Asia

    Digital Transformation a Dominant Force in Asia

    Speed of technology change a challenge A survey of CEOs in Asia has shown that digital transformation is being seen as a dominant growth and leadership catalyst over the next five years. In the research, undertaken by Frost and Sullivan, more than a quarter of respondents admitted that the breakneck speed of technology change is
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