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  • (Lack of) Organizational Will

    (Lack of) Organizational Will

    A roadblock to improvement When it comes to your ITSM implementation, does your company suffer from a lack of organizational will? It’s the CIO that knows that resources are too busy fire-fighting due to constantly implementing poorly designed and tested changes, but doesn’t want to sign off on a change management policy. It’s the service
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  • The Power of Collaboration – ITx2016

    The Power of Collaboration – ITx2016

    A ‘cracker of a conference’ – Wellington, New Zealand, July 2016 Twelve IT organizations came together in Wellington New Zealand last week to hold what I would have to say was a real ‘cracker’ of a conference. One question that does need to be answered was posed by the first keynote of the conference, Ian Taylor
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  • Reality Check – The (IT Services) Matrix

    Reality Check – The (IT Services) Matrix

    “The Matrix is everywhere; it is all around us, even now in this very room…” Many of you will recognize the above as the beginning of a scene from The Matrix, in which Morpheus asks Neo if he wants to know what “it” is. In the article to follow, I am offering you this choice
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  • A Nobel prize for IT Paradigmology

    A Nobel prize for IT Paradigmology

    In my quest for the Nobel prize for IT Paradigmology, I’ve been trying to come up with equivalent of an E=MC2 for IT. The topic that I most recently had in mind is an expression for the value that organizations get from their investments in information systems. This post takes you through my thinking and
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  • Project Output vs. Project Outcome

    Project Output vs. Project Outcome

    Rearranging the Deckchairs on the Titanic From time to time I give a talk called ‘Rearranging the deckchairs on the Titanic’ for project managers. For instance, for the PMI communities in Singapore and Poland. The title is a reference to how some project managers are so focused on delivering the project output, that they neglect
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  • The Imperative of Organizational Change

    The Imperative of Organizational Change

    Leveraging tools to aid adoption Agile, DevOps, LeanIT, ITSM, CyberSecurity, Big Data – these are just some of the practices that have burst on to the scene as ‘buzzwords’ over the past several years. These are now some of the biggest drivers of corporate IT initiatives. What they have in common is that they all
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  • IT Integration – More than ‘Nice to Have’

    IT Integration – More than ‘Nice to Have’

    Stop acting like you work in IT Are you still working in an IT department that is physically and culturally separated from the “real” business? Does the business develop their strategy in one room, while you work on the IT capabilities to support that in another, hoping that the two parts will be able to
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  • The Digital Enterprise

    The Digital Enterprise

    When the business is the IT service provider Your organisation might not be a unicorn like Amazon and Netflix but there’s a likelihood that it’s a digital enterprise. That’s an enterprise with which customers – and other stakeholders – have non-trivial interactions via a digital interface. This may be in addition to old-fashioned personal interactions.
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