communication
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Align Collaboration, Communication, and Business Processes – In 12 Sentences!
On June 28, I will have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM) analyst at IDC, for a webcast. We’ll be discussing the impact of artificial intelligence (AI) and advanced automation on IT. I think it will be a lively and provocative
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Build Trust through Communication to Create Your Team
Create a Culture Supportive of IT Teams Identifying and keeping great staff and members of your team, and making sure they stay on with the organization, is one of the most difficult challenges any manager will face. Even more daunting for IT and service desk managers is that they often face two obstacles related to
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Stuck in an ITSM Timewarp
Everything changes, but it all stays the same I have been working in IT Service Management (ITSM) since 2000 – I managed to join the IT profession just after the millennium panic was over, so missed all the fun! I had what could be considered a ‘baptism of fire’ type entry to the industry, being
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Changing Conversations – the importance of communication
An organization is a complex being with unique thought patterns that impact on every decision made and every action taken. The body cannot follow where the mind won’t go. If you want to change your business, you need to change the conversations happening within it. Communication is a dynamic place. People aren’t difficult…just different! Which also
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