ESM
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Using a Service Catalog to Enable Enterprise Service Management
As discussed in part one of this blog series, service catalogs are not only limited to IT. They can be used to bring together service offerings that collaborate multiple departmental efforts. When executed properly, a service catalog can help coordinate functions and capabilities across the organization. When an organization decides to streamline service delivery and
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ITSM Will Play a Key Role in Digital Transformation Initiatives
Objectives are to drive employee productivity and improve innovation Advancing how employees collaborate, as well as recognizing and acting on improvement initiatives, and improving productivity are key objectives of any digital transformation effort. A recent survey (September 2015) of digital transformation conducted by McKinsey reported that just over half of respondents identified improving existing business
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Enterprise Service Management – Not Just About ITSM Processes
This is blog three of a four-part enterprise service management blog series. The first blog – The Perfect Storm Driving Enterprise Service Management – can be read here. And the second – 14 Benefits of Enterprise Service Management – here. Enterprise service management is a way for other business functions – such as HR, facilities,
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